REFUND & CANCELLATION POLICY
Refund & Cancellation Policy
Effective date: October 30, 2026
This policy explains how cancellations, recurring billing and refund requests are handled for The Honest Report services.
1. Monthly Monitoring Plans
Monthly monitoring plans are billed on a recurring basis until canceled. You may cancel at any time using the cancellation method provided with your account, billing portal, checkout records, or by contacting us.
Cancellation stops future recurring charges after the cancellation takes effect.
2. No Long-Term Commitment for Monthly Monitoring
Our standard monthly monitoring plans do not require a long-term commitment unless a separate written agreement expressly states otherwise.
You may remain subscribed for as long as the service is useful to your business and cancel when it is no longer needed.
3. Partial Months and Prorated Refunds
Unless required by law or expressly stated otherwise, we do not provide prorated refunds for partial billing periods. If you cancel during a paid month, access or service may continue through the end of the applicable billing period, depending on the service and billing setup.
4. Refunds for Digital Services
Because our reports, monitoring and analysis involve digital processing, platform usage and service resources, fees are generally non-refundable once the applicable service or billing period has begun.
If we have not yet begun the applicable paid service, we may consider a refund request on a case-by-case basis.
5. Billing Errors or Duplicate Charges
If you believe you were charged incorrectly, charged more than once, or billed after a valid cancellation should have taken effect, contact us promptly.
We will review billing-error claims and correct confirmed errors as appropriate.
6. Managed Services
Managed-service engagements may involve custom scopes, reserved market availability, content work, implementation, strategy and other project resources.
Refund, cancellation and termination terms for managed services may therefore be governed by a separate proposal, order form or service agreement. If a signed agreement includes different refund or cancellation terms, that agreement controls.
7. Market Reservation and Protected-Market Services
If a managed engagement includes protected-market exclusivity, cancellation may affect the client’s protected-market status. Once a managed engagement ends, we may make that market available to another business in the same category, subject to any separate written agreement.
8. Free Services
Free snapshots and other free services do not involve a purchase and therefore are not eligible for refunds. We may modify or discontinue free services at any time.
9. How to Cancel
You may request cancellation through the billing method or account tools provided to you, or by contacting us directly.
To help us locate the correct account, include the email address used for the subscription and the business name associated with the service.
10. How to Request a Billing Review or Refund
To request a billing review or refund consideration, contact us with your name, business name, account email, date of charge and a brief explanation of the issue.
Refund decisions are made based on the service status, billing history, applicable agreement and any rights provided by law.
11. Contact
For cancellation, billing or refund questions, contact:
The Honest Report
Email: thinkwebsites@hotmail.com
Website: thehonestreport.com