TERMS & CONDITIONS
Terms & Conditions
Effective date: October 30, 2026
These Terms & Conditions govern your use of The Honest Report website and services. By using the website, requesting a report, purchasing a subscription, or engaging us for managed services, you agree to these Terms.
1. About The Honest Report
The Honest Report provides AI visibility analysis, website and search-related monitoring, automated reporting, human-reviewed analysis, recommendations, and managed optimization services for businesses. Specific features vary by plan and may change as technology, platforms, and our services evolve.
2. No Guarantee of Rankings, Traffic, Leads or AI Recommendations
Search engines and AI platforms are controlled by third parties. Their algorithms, policies, data sources and outputs can change without notice.
We do not guarantee any particular search ranking, AI citation, AI recommendation, traffic level, lead volume, revenue result, or placement in any third-party platform. Reports and recommendations are intended to improve visibility, clarity, trust signals and related factors, but results will vary.
3. Automated Analysis and Human Review
Some services use artificial intelligence, automation, APIs and other automated systems to generate scores, findings and recommendations. Automated systems may produce incomplete, outdated or inaccurate information.
Plans described as human-reviewed include an additional review process in which findings may be confirmed, reprioritized, annotated, downgraded or rejected. Human review reduces risk but does not guarantee that every recommendation or conclusion will be error-free.
Plans described as automated do not include human interpretation unless expressly stated.
4. Free Services
Free snapshots and other free tools are provided for informational and introductory purposes. They may be limited in scope, frequency, platform coverage, features or availability. We may modify, suspend or discontinue free services at any time.
5. Paid Subscriptions and Recurring Billing
Monthly monitoring plans are recurring subscriptions unless otherwise stated at checkout. By purchasing a recurring plan, you authorize us and our payment processor to charge the applicable subscription fee at the stated billing interval until you cancel.
The price, billing frequency and material terms of the subscription will be presented before purchase. Taxes may apply where required by law.
If we materially change the price of an active subscription, we will provide notice before the new price is charged where required by law or our billing practices.
6. Cancellation
You may cancel a monthly monitoring subscription at any time through the cancellation method provided with your account, billing portal, checkout records, or by contacting us.
Cancellation stops future recurring charges after the applicable cancellation takes effect. Unless required by law or expressly stated otherwise, cancellation does not automatically create a refund for amounts already paid or for a billing period already in progress.
We do not require a long-term commitment for monthly monitoring plans unless a separate written agreement expressly states otherwise.
7. Refunds
Because reports, monitoring, analysis and managed services involve digital work and resource usage, fees are generally non-refundable once the applicable service or billing period has begun, except where required by law or where we expressly agree otherwise.
If you believe you were charged in error, contact us promptly so we can review the issue.
8. Managed Services
Managed services may include website optimization, content recommendations, content creation, technical changes, monitoring, reporting and strategy. The exact scope may be described in the applicable proposal, order form, service description or written agreement.
Work outside the agreed scope may require additional approval and fees.
We may rely on information, credentials, approvals, access and materials provided by you. Delays caused by missing access, delayed approvals or incomplete client information may affect timing and results.
9. Client Approval for Website Changes
Significant website or content changes should not be implemented without appropriate client approval unless a separate written agreement expressly authorizes us to make those changes without prior individual approval.
You are responsible for reviewing and approving material changes to your website, content, offers, legal claims, pricing, regulated statements and other business information before publication when approval is required.
10. Protected Markets
Certain managed-service plans may include a protected-market commitment. When offered, this generally means we will not knowingly provide the same managed optimization service to a direct competitor in the same service category within the same protected local market during the applicable engagement.
Protected-market boundaries, service categories, conflicts and exceptions are determined by us based on the nature of the business and competitive area. Automated monitoring and expert-review plans may not include market exclusivity unless expressly stated.
11. Client Responsibilities
You agree to provide accurate information and to use our services only for lawful purposes. You are responsible for the accuracy, legality and ownership of materials you provide to us, including website content, trademarks, images, claims, credentials and business information.
You are also responsible for maintaining appropriate backups, security, account access and permissions for systems you control.
12. Acceptable Use
You may not use our website, reports, systems or services to violate law, infringe intellectual-property rights, interfere with systems, scrape or reverse engineer protected portions of our service, attempt unauthorized access, distribute malware, impersonate others, or misuse our services in a way that could harm us, our providers or third parties.
13. Intellectual Property
The Honest Report website, branding, proprietary scoring methods, software, report formats, systems, workflows and original materials are owned by or licensed to us and are protected by applicable intellectual-property laws.
You retain ownership of materials you provide to us. Unless otherwise agreed, you may use reports and deliverables created specifically for your business for your own internal and business purposes. You may not resell, reproduce or commercially redistribute our proprietary platform, scoring system, templates or software without permission.
14. Third-Party Platforms and Services
Our services may interact with or rely on third-party services such as search engines, AI platforms, hosting providers, analytics services, payment processors, APIs, WordPress plugins and other software. We do not control those third parties and are not responsible for their outages, policy changes, algorithm changes, data availability or independent actions.
15. Professional and Legal Disclaimer
Our reports and recommendations are provided for business, marketing, website and visibility purposes. They are not legal, tax, accounting, investment or other regulated professional advice.
You should consult an appropriate qualified professional before acting on matters that require legal, regulatory, financial or other specialized advice.
16. Limitation of Liability
To the fullest extent permitted by law, The Honest Report and its owners, employees, contractors and service providers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data, lost rankings, lost business opportunities or similar losses arising from or related to the website or services.
To the fullest extent permitted by law, our aggregate liability for a claim arising from a paid service will not exceed the amount you paid to us for the applicable service during the three months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.
17. Disclaimer of Warranties
Except as expressly stated in writing, the website and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim warranties that the services will be uninterrupted, error-free, complete, or produce a particular business result.
18. Suspension or Termination
We may suspend or terminate access to a service for nonpayment, misuse, unlawful activity, security concerns, material breach of these Terms, or conduct that creates unreasonable risk to our systems, providers or other clients. Where practical, we will provide notice and an opportunity to resolve the issue.
19. Changes to Services or Terms
We may update our services and these Terms as technology, business practices or legal requirements change. Material changes will be reflected by updating the effective date and, where appropriate, by providing additional notice.
Your continued use of the services after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.
20. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any dispute not resolved informally will be brought in a court of competent jurisdiction in Florida, unless applicable law requires a different venue.
21. Severability and Entire Agreement
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
These Terms, together with any applicable order form, proposal, service agreement and Privacy Policy, constitute the agreement governing the applicable service. If a signed written service agreement conflicts with these Terms, the signed agreement controls for that engagement.
22. Contact
Questions about these Terms may be sent to:
The Honest Report
Email: thinkwebsites@hotmail.com
Website: thehonestreport.com